{"id":13,"date":"2026-05-19T13:48:19","date_gmt":"2026-05-19T13:48:19","guid":{"rendered":"https:\/\/b.knovatec-group.pk\/?page_id=13"},"modified":"2026-05-19T13:49:55","modified_gmt":"2026-05-19T13:49:55","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/playstationstores.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Last Updated: May 2026<\/strong><\/p>\n\n

At PlayStation Stores, your satisfaction is our priority. Please read our refund and returns policy carefully before making a purchase.<\/p>\n\n

Digital Products<\/strong><\/h2>\n\n

All digital purchases including game codes, PSN wallet top-ups, and downloadable content are non-refundable once the code has been delivered or redeemed. Please ensure you are purchasing the correct product for your region and platform before completing your order.<\/p>\n\n

Physical Products<\/strong><\/h2>\n\n

If you receive a physical product that is damaged, defective, or incorrect, you are eligible for a full refund or replacement within 14 days of delivery. Items must be returned in their original packaging and unused condition.<\/p>\n\n

Eligibility for Refunds<\/strong><\/h2>\n\n

You may be eligible for a refund if:<\/p>\n\n

    \n
  • The item received is damaged or defective<\/li>\n\n
  • The wrong item was delivered<\/li>\n\n
  • The product was not delivered within the stated timeframe<\/li>\n\n
  • The digital code provided is invalid or already used<\/li>\n<\/ul>\n\n

    How to Request a Refund<\/strong><\/h2>\n\n

    To request a refund, contact our support team within 14 days of your purchase with your order number and a description of the issue. We will review your request and respond within 2 to 3 business days.<\/p>\n\n

    Non-Refundable Items<\/strong><\/h2>\n\n
      \n
    • Redeemed digital codes<\/li>\n\n
    • Opened physical game cases<\/li>\n\n
    • Items damaged due to customer misuse<\/li>\n<\/ul>\n\n

      Processing Time<\/strong><\/h2>\n\n

      Once your refund is approved, it will be processed within 5 to 7 business days depending on your payment method and bank.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Once your refund is approved, it will be processed within 5 to 7 business days depending on your payment method<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":7,"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":2686,"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/2686"}],"wp:attachment":[{"href":"https:\/\/playstationstores.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}